Returns & refunds

We want you to be happy with your purchase. If you need to return an item, please review the following policy.

Return Window

You may request a return within 30 days of the delivery date.

Conditions for Returns

• Items must be unused, in their original condition, and in the original packaging (where applicable).
• We must receive the returned product before we can issue a refund.
• For defective items: Contact us first so we can arrange the return. Once we receive and inspect the defective product, we will process your refund.
• Additional non-returnable items:
  • Customized items
  • Downloadable software products
  • Some health and personal care items

Handmade & Custom Products

Our products are custom and handmade. Slight variations in color, texture, size, or finish are a natural part of the process and are not considered defects. These variations are not valid reasons for return or refund.

How to Start a Return

1. Email us at info@freshprintsandgifts.com with your order number and reason for the return.
2. We will provide return instructions.
3. Ship the item back to us. You are responsible for return shipping costs unless the item is defective or we made an error.

Shipping returns

To return your product, please mail it to: 506 Beacon Road, Newark, OH 43055.

You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 10 business days.

If you have any questions, please contact us before placing your order or starting a return.